Division of work
So, how do we do it?
Well, first of all, we use basic tools such as e-mail, chat, and spaces. That’s where most of the communication happens. I have found the simplicity and effectiveness of those tools are ideal for employee communication. Chat, in particular, made communication easy and casual. Simple one-on-one agreements, instructions, and communication made chat simple and fun. I have mostly used it while cooperating with designers. Spaces, on the other hand, are used for team-level communication. Some were only between team members, and some were used between different teams while working for the same clients. That way the distribution of work is easily communicated and the COO has a clear and easy overview of what is going on within each client’s plans and completed tasks. Every file, every document, every plan – everything is thoroughly documented and kept for potential further use, but also a systematically arranged organization of data.